Each Flip presents a bold new way of looking at the healthcare encounter. Powered by community participation, Flips are developed and deployed by those with a stake in the exchange — patients, clinicians, and you.

How does it work?

Idea

This is a Flip's germination period. Community feedback helps new Flips grow. Submit a Flip » Comment on a Flip »

Pilot

Field testing is underway! Flips gain insights that help boost their integration and impact. Become a pilot practice » Check out our pilot sites »

Result

After feedback, testing, and analysis, a Flip is ready for the clinic. Launch a Flip near you » Explore the findings »

Flip No. 94

Nourish a Patients First Mindset

A visual commitment to put patients first, drives healthcare-wide culture shift

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Flip No. 82

Partnerships Make for Better Data Analysis

Collaborations between Big Data companies and clinics can make a big difference in the lives of patients.

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Developed at Flip the Clinic Lab: Denver

Flip No. 83

Fight Bureaucracy With a “Yes Lab”

A coalition turns to skunk works to create effect change.

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Developed at Flip the Clinic Lab: Denver

Flip No. 84

Fill Transportation Gaps with Community Volunteers

Ensure the chronically ill don't miss out on necessary care because of transportation.

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Developed at Flip the Clinic Lab: Denver

Flip No. 85

Setting Health Data Startups on FHIR

Helping smaller players create innovative tools by increasing data sharing.

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Developed at Flip the Clinic Lab: Denver

Flip No. 90

Patient-driven Appointment Prep

When patients are better-prepared, clinical interactions are more meaningful.

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Developed at Flip the Clinic Lab: Denver

Flip No. 87

Huddle for Clinical Health

Checking in as staff members to trouble shoot for a smoother and more efficient clinic.

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Developed at Flip the Clinic Lab: Denver

Flip No. 86

Flipping the Script on Mental Health

Sharing our stories can end the fragmentation between physical and mental health.

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Developed at Flip the Clinic Lab: Denver

Flip No. 88

Taking Asthma Action Plans Digital

Automate the process for filing and updating an Asthma Action Plan

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Developed at Flip the Clinic Lab: Denver

Flip No. 89

Empowering Patients to Tell Their Own Stories

Using the hero’s journey, one hospital turns surgery into a transformative experience.

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Developed at Flip the Clinic Lab: Denver

Flip No. 91

Turn a Brick Wall of Genetic Data Into a Yellow Brick Road

Everyone works to understand the genetic results process better.

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Developed at Flip the Clinic Lab: Denver

Flip No. 93

A Road Map to Ease Transitions in Care from Child to Adult

With early education and awareness, patients will move swiftly between care.

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Developed at Flip the Clinic Lab: Denver

Flip No. 92

Embracing Rapid Growth

Maintaining a patient­-focused clinic with shared recipes of success.

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Developed at Flip the Clinic Lab: Denver

Flip No. 81

Community Health Workers Drive Medical Transport Vehicles

Trained Drivers Better Support Patients—Without Requiring Patients to Make One More Appointment.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 80

On-Demand Medical Transportation

More convenient patient transportation services, inspired by popular ride-sharing models.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 79

Humanizing Health Care

A single question can help clinicians better understand their patients’ needs.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 78

Audio-Record Clinic Visits

Providing doctors and patients with access to recordings of their visits can keep both parties on track.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 77

A Faster Answer: Do I Need to Go To the Doctor?

With the help of clinicians ’ assistants, patients can find out if they need care more quickly.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 76

Mining Wait Time Data to Improve Clinic Workflow

Careful analysis can help clinics make the most of down time.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 75

Valuing Patient Time with Texting

Text messages can be a valuable tool for keeping patients out of the waiting room.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 74

In-Clinic Translation Services with Continuity and Immediacy

A powerful tool for populations with limited English proficiency.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 73

Updating EHR While Reducing Screen Time

Maintaining electronic records doesn’t have to take a toll on patient engagement.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 72

Lost in Transition: Bridging the Gap Between Pediatrics and Adult Care

Tailored programs can help adolescents learn to take care of their own health.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 71

Medical Mad Libs for Knowledge Transfer Between Clinician Shifts

How to quickly learn get up to speed on a patient’s personal life.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 70

Finding Common Ground Quickly with Flip Cards

A simple tool can help patients share their biggest concerns.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 69

Emoticons Make for a More Human Encounter

Symbols open the patient-clinician conversation to more than just symptoms.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 68

Give Clear and Lasting Instructions for Care

How a personalized plan can help patients meet goals between visits.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 67

Mission Matters: Including Community in a Clinic’s Goals

Patient, caregiver, and community input can lead to a stronger mission statement.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 66

Nametags Prompt More Meaningful Patient-Clinician Engagement

How visible prompts can kick off a powerful conversation.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 65

A Place for Patient Feedback, A Place for More Empathetic Listening

Feedback is key for preventing patient frustration and increasing clinician understanding.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 64

Increase Compassionate Care by Listening to Patients and Communities on Social Media

Online narratives are a powerful source of information that shouldn't be ignored

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Flip No. 63

Pairing Children’s Book Illustrators with Evidence

How age-appropriate books and posters can help children understand their treatments and choices.

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Flip No. 62

A Family Support Representative Encourages Adherence

How bringing someone from the outside in can improve patient engagement.

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Developed at Flip the Clinic Lab: Durham

Flip No. 61

Pre-screen Patients to Improve Voucher Deployment

Identifying patient needs ahead of appointments at a free clinic allows for better utilization of resources for care delivery

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Developed at Flip the Clinic Lab: Durham

Flip No. 60

Create a Crowd-Sourced Online Hub for Community Resources

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Developed at Flip the Clinic Lab: Durham

Flip No. 59

The Language of Quality Improvement Goes Incognito

How Clarifying the Jargon of QI Could Improve Engagement

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Developed at Flip the Clinic Lab: Durham

Flip No. 58

Build Better Processes for Unavoidable Wait Times

How Planning Can Ease Both Clinician and Patient into a More Productive Visit

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Developed at Flip the Clinic Lab: Durham

Flip No. 57

Reach the Parents, Serve the Kids

A Clinic Attached to an Elementary School Rethinks Buy-In

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Developed at Flip the Clinic Lab: Durham

Flip No. 56

Taking Communication Out of the Clinic

Create a Two-Way Patient-Clinician Portal to Improve Health and Satisfaction

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Developed at Flip the Clinic Lab: Durham

Flip No. 55

Increase Digital Health Record Engagement

Take action to encourage access to digital health records.

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Flip No. 54

Submit your basic health information once

How a Portable Patient Portal can cut down on form fatigue and inaccuracies.

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Developed at Flip the Clinic Lab: Austin

Flip No. 53

Prompt collection of patient feedback

A follow up call connects all members of the health care team with patients for honest feedback.

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Developed at Flip the Clinic Lab: Austin

Flip No. 52

A document that improves the continuity of patient care

How a standardized form will link clinicians, specialists, and health centers.

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Developed at Flip the Clinic Lab: Austin

Flip No. 51

Making it easier for sick parents to talk to their children

Waiting room videos for age-appropriate conversations about serious illness.

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Developed at Flip the Clinic Lab: Austin

Flip No. 50

Flip the script: “What’s your goal today?”

A simple question makes for a happier clinic.

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Developed at Flip the Clinic Lab: Austin

Flip No. 49

And one more thing! (A good thing)

Working staff appreciation into the clinic culture.

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Developed at Flip the Clinic Lab: Austin

Flip No. 48

Digital health education app

Targeted health information sent to your phone.

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Developed at Flip the Clinic Lab: Austin

Flip No. 47

Scheduling a pre-visit phone call

How onboarding a patient earlier could improve clinic efficiency.

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Developed at Flip the Clinic Lab: Austin

Flip No. 46

A monthly kit for children that promotes health

Healthy habits and teaching games delivered monthly.

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Developed at Flip the Clinic Lab: Austin

Flip No. 45

An Open Table-inspired approach to the clinic

Lessons from restaurant seating help patients feel their time is valued.

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Developed at Flip the Clinic Lab: Austin

Flip No. 44

Reimagining schools as health care hubs

Improving community health by adding clinical care to education spaces.

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Developed at Flip the Clinic Lab: Austin

Flip No. 43

A payment model that encourages bartering

How accepting services as payment might ease the financial burden of patients while also freeing up physicians.

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 42

Building a transformation ecosystem by sharing resources

How breaking innovation teams out of silos will benefit the community

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 41

Give patients “think time” post-appointment

Moments for reflection might improve patient understanding

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 40

Find new efficiencies by tracking annoyances

How a “Spare me!” button for physicians could lead to better clinic visits

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 39

Create higher value visits through increased communication

Hearing from patients more times during the office visit – before, during, and after

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 38

Use trusted community places as health information hubs

Delivering health information from a trusted source where people gather naturally

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 37

Align patient and clinician goals

Checking in with an iPad to bridge the communication gap

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 36

Gamify shopping at the retail grocery store to improve health literacy

Collecting a set of bingo cards to help inform healthy life choices

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 35

Meet a patient’s needs at the door

Inspired by a moment at the Apple Store, evaluate a patient when they first arrive to improve the patient experience

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 34

Give patients access to personalized biosensor information

Turn an evidence-based filtering mechanism towards patients

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 33

Provide context, improve understanding, and generate empathy between physician and patient

Launch a Twitter campaign (#IWishMyDoc and #IWishMyPatient) to increase shared understanding and publish the results.

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 32

Ease the burden of common problems that come with chronic disease

Self-reporting systems and support help patients when they’re at home.

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Flip No. 31

Make better use of the patient’s time in the waiting room

Provide an opportunity to prepare for a clinical appointment.

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Flip No. 28

Create preventive care incentives

Incentivize patients for on-time wellness and preventative care.

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Flip No. 29

Create a health record “résumé”

Develop a one-page patient health summary for complex cases.

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Flip No. 30

Fold data from personal tracking devices into the clinic visit

How continuous monitoring might improve health outcomes.

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Flip No. 1

Flip your Clinic

Are you ready for change?

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Flip No. 11

Bring back the home visit

Engage with patients in their own space.

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Flip No. 21

Lighten the load of overburdened case workers through technology

Tools like Healthify assist case workers in health screenings.

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Flip No. 23

Build a health care system based on community values

Take a look at the Nuka System of Care at Alaska’s Southcentral Foundation.

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Flip No. 20

Become a digital physician

Learn the ins and outs of how doctors communicate with patients online.

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Flip No. 2

Assess new vital signs

Get to the root cause of a health problem, consider a patient’s total well-being.

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Flip No. 22

Use a checklist to avoid mistakes

Atul Gawande’s Project Check helps health care teams navigate complex and unpredictable situations.

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Flip No. 25

Shift to a payment system that values communication

New payment models move away from volume-based payment.

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Flip No. 19

Rebuild, rethink, and reconfigure the clinic’s design

Make medical facilities work for the people who use them.

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Flip No. 27

Demonstrate a shared investment in the health and health goals of each patient

Prepare proactively for each patient’s visit.

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Flip No. 18

Find more joy in your practice

Rely on proven techniques to avoid burnout and improve job satisfaction.

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Flip No. 15

Reduce unnecessary health treatments

Leverage Choosing Wisely to demonstrate impact of unnecessary interventions.

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Flip No. 14

Cut down on unnecessary patient visits

Use big data to decide whether or not patients should come into the clinic.

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Flip No. 6

Taking charge: Ten tips for patients

Make the doctor’s visit work better for you.

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Flip No. 26

Empower nurses to co-create in the clinic

Make sure their voices are heard

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Flip No. 16

Collect patient-reported data

Integrate patient-reported data into the flow of clinical care.

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Flip No. 13

Address a patient’s most basic needs

Health Leads connect patients to community resources.

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Flip No. 5

Connect patients with resources that resonate

Information should be prescribed as readily as medication.

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Flip No. 4

Use communication guides in the clinic

A deck of cards invites patients to speak openly about their concerns.

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Flip No. 17

Share the electronic health record between a patient and clinician

Improve the experience before, during, and after an appointment through OpenNotes.

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Flip No. 3

Encourage healthy, green eating

Farmers markets and other opportunities link health to the community.

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