Each Flip presents a bold new way of looking at the healthcare encounter. Powered by community participation, Flips are developed and deployed by those with a stake in the exchange — patients, clinicians, and you.

How does it work?

Idea

This is a Flip's germination period. Community feedback helps new Flips grow. Submit a Flip » Comment on a Flip »

Pilot

Field testing is underway! Flips gain insights that help boost their integration and impact. Become a pilot practice » Check out our pilot sites »

Result

After feedback, testing, and analysis, a Flip is ready for the clinic. Launch a Flip near you » Explore the findings »

Flip No. 2

Assess new vital signs

Get to the root cause of a health problem, consider a patient’s total well-being.

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Flip No. 5

Connect patients with resources that resonate

Information should be prescribed as readily as medication.

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Flip No. 11

Bring back the home visit

Engage with patients in their own space.

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Flip No. 55

Increase Digital Health Record Engagement

Take action to encourage access to digital health records.

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Flip No. 14

Cut down on unnecessary patient visits

Use big data to decide whether or not patients should come into the clinic.

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Flip No. 25

Shift to a payment system that values communication

New payment models move away from volume-based payment.

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Flip No. 4

Use communication cards in the clinic

A deck of cards invites patients to speak openly about their concerns.

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Flip No. 29

Create a health record “résumé”

Develop a one-page patient health summary for complex cases.

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Flip No. 41

Give patients “think time” post-appointment

Moments for reflection might improve patient understanding

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 27

Demonstrate a shared investment in the health and health goals of each patient

Prepare proactively for each patient’s visit.

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Flip No. 31

Make better use of the patient’s time in the waiting room

Provide an opportunity to prepare for a clinical appointment.

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Flip No. 3

Encourage healthy, green eating

Farmers markets and other opportunities link health to the community.

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Flip No. 6

Taking charge: Ten tips for patients

Make the doctor’s visit work better for you.

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Flip No. 18

Find more joy in your practice

Rely on proven techniques to avoid burnout and improve job satisfaction.

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Flip No. 35

Meet a patient’s needs at the door

Inspired by a moment at the Apple Store, evaluate a patient when they first arrive to improve the patient experience

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 77

A Faster Answer: Do I Need to Go To the Doctor?

With the help of clinicians ’ assistants, patients can find out if they need care more quickly.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 19

Rebuild, rethink, and reconfigure the clinic’s design

Make medical facilities work for the people who use them.

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Flip No. 22

Use a checklist to avoid mistakes

Atul Gawande’s Project Check helps health care teams navigate complex and unpredictable situations.

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Flip No. 73

Updating EHR While Reducing Screen Time

Maintaining electronic records doesn’t have to take a toll on patient engagement.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 30

Fold data from personal tracking devices into the clinic visit

How continuous monitoring might improve health outcomes.

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Flip No. 56

Taking Communication Out of the Clinic

Create a Two-Way Patient-Clinician Portal to Improve Health and Satisfaction

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Developed at Flip the Clinic Lab: Durham

Flip No. 15

Reduce unnecessary health treatments

Leverage Choosing Wisely to demonstrate impact of unnecessary interventions.

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Flip No. 63

Pairing Children’s Book Illustrators with Evidence

How age-appropriate books and posters can help children understand their treatments and choices.

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Flip No. 23

Build a health care system based on community values

Take a look at the Nuka System of Care at Alaska’s Southcentral Foundation.

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Flip No. 70

Finding Common Ground Quickly with Flip Cards

A simple tool can help patients share their biggest concerns.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 48

Digital health education app

Targeted health information sent to your phone.

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Developed at Flip the Clinic Lab: Austin

Flip No. 28

Create preventive care incentives

Incentivize patients for on-time wellness and preventative care.

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Flip No. 32

Ease the burden of common problems that come with chronic disease

Self-reporting systems and support help patients when they’re at home.

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Flip No. 58

Build Better Processes for Unavoidable Wait Times

How Planning Can Ease Both Clinician and Patient into a More Productive Visit

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Developed at Flip the Clinic Lab: Durham

Flip No. 34

Give patients access to personalized biosensor information

Turn an evidence-based filtering mechanism towards patients

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 88

Taking Asthma Action Plans Digital

Automate the process for filing and updating an Asthma Action Plan

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Developed at Flip the Clinic Lab: Denver

Flip No. 13

Address a patient’s most basic needs

Health Leads connect patients to community resources.

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Flip No. 94

Begin with Heart

A visual commitment to put love first, drives healthcare-wide culture shift

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Flip No. 38

Use trusted community places as health information hubs

Delivering health information from a trusted source where people gather naturally

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 74

In-Clinic Translation Services with Continuity and Immediacy

A powerful tool for populations with limited English proficiency.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 75

Valuing Patient Time with Texting

Text messages can be a valuable tool for keeping patients out of the waiting room.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 50

Flip the script: “What’s your goal today?”

A simple question makes for a happier clinic.

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Developed at Flip the Clinic Lab: Austin

Flip No. 54

Submit your basic health information once

How a Portable Patient Portal can cut down on form fatigue and inaccuracies.

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Developed at Flip the Clinic Lab: Austin

Flip No. 78

Audio-Record Clinic Visits

Providing doctors and patients with access to recordings of their visits can keep both parties on track.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 57

Reach the Parents, Serve the Kids

A Clinic Attached to an Elementary School Rethinks Buy-In

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Developed at Flip the Clinic Lab: Durham

Flip No. 59

The Language of Quality Improvement Goes Incognito

How Clarifying the Jargon of QI Could Improve Engagement

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Developed at Flip the Clinic Lab: Durham

Flip No. 62

A Family Support Representative Encourages Adherence

How bringing someone from the outside in can improve patient engagement.

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Developed at Flip the Clinic Lab: Durham

Flip No. 90

Patient-driven Appointment Prep

When patients are better-prepared, clinical interactions are more meaningful.

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Developed at Flip the Clinic Lab: Denver

Flip No. 17

Share the electronic health record between a patient and clinician

Improve the experience before, during, and after an appointment through OpenNotes.

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Flip No. 64

Increase Compassionate Care by Listening to Patients and Communities on Social Media

Online narratives are a powerful source of information that shouldn't be ignored

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Flip No. 21

Lighten the load of overburdened case workers through technology

Tools like Healthify assist case workers in health screenings.

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Flip No. 26

Empower nurses to co-create in the clinic

Make sure their voices are heard

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Flip No. 69

Emoticons Make for a More Human Encounter

Symbols open the patient-clinician conversation to more than just symptoms.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 71

Medical Mad Libs for Knowledge Transfer Between Clinician Shifts

How to quickly learn get up to speed on a patient’s personal life.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 72

Lost in Transition: Bridging the Gap Between Pediatrics and Adult Care

Tailored programs can help adolescents learn to take care of their own health.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 43

A payment model that encourages bartering

How accepting services as payment might ease the financial burden of patients while also freeing up physicians.

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 76

Mining Wait Time Data to Improve Clinic Workflow

Careful analysis can help clinics make the most of down time.

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Developed at Flip the Clinic Lab: Philadelphia

Flip No. 1

Flip your Clinic

Are you ready for change?

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Flip No. 44

Reimagining schools as health care hubs

Improving community health by adding clinical care to education spaces.

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Developed at Flip the Clinic Lab: Austin

Flip No. 45

An Open Table-inspired approach to the clinic

Lessons from restaurant seating help patients feel their time is valued.

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Developed at Flip the Clinic Lab: Austin

Flip No. 46

A monthly kit for children that promotes health

Healthy habits and teaching games delivered monthly.

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Developed at Flip the Clinic Lab: Austin

Flip No. 100

Improve the informed consent process with media and accessible resources for patients

Improve informed consent for interventional radiology patients by creating media and gathering resources for multiple procedures

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Flip No. 47

Scheduling a pre-visit phone call

How onboarding a patient earlier could improve clinic efficiency.

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Developed at Flip the Clinic Lab: Austin

Flip No. 49

And one more thing! (A good thing)

Working staff appreciation into the clinic culture.

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Developed at Flip the Clinic Lab: Austin

Flip No. 51

Making it easier for sick parents to talk to their children

Waiting room videos for age-appropriate conversations about serious illness.

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Developed at Flip the Clinic Lab: Austin

Flip No. 52

A document that improves the continuity of patient care

How a standardized form will link clinicians, specialists, and health centers.

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Developed at Flip the Clinic Lab: Austin

Flip No. 53

Prompt collection of patient feedback

A follow up call connects all members of the health care team with patients for honest feedback.

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Developed at Flip the Clinic Lab: Austin

Flip No. 79

Humanizing Health Care

A single question can help clinicians better understand their patients’ needs.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 80

On-Demand Medical Transportation

More convenient patient transportation services, inspired by popular ride-sharing models.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 81

Community Health Workers Drive Medical Transport Vehicles

Trained Drivers Better Support Patients—Without Requiring Patients to Make One More Appointment.

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Developed at Flip the Clinic Lab: Minneapolis

Flip No. 60

Create a Crowd-Sourced Online Hub for Community Resources

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Developed at Flip the Clinic Lab: Durham

Flip No. 61

Pre-screen Patients to Improve Voucher Deployment

Identifying patient needs ahead of appointments at a free clinic allows for better utilization of resources for care delivery

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Developed at Flip the Clinic Lab: Durham

Flip No. 33

Provide context, improve understanding, and generate empathy between physician and patient

Launch a Twitter campaign (#IWishMyDoc and #IWishMyPatient) to increase shared understanding and publish the results.

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Developed at Flip the Clinic Lab: San Francisco

Flip No. 92

Embracing Rapid Growth

Maintaining a patient­-focused clinic with shared recipes of success.

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Developed at Flip the Clinic Lab: Denver

Flip No. 93

A Road Map to Ease Transitions in Care from Child to Adult

With early education and awareness, patients will move swiftly between care.

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Developed at Flip the Clinic Lab: Denver

Flip No. 91

Turn a Brick Wall of Genetic Data Into a Yellow Brick Road

Everyone works to understand the genetic results process better.

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Developed at Flip the Clinic Lab: Denver

Flip No. 89

Learn as Patients Tell Their Stories

Using the hero’s journey, one hospital turns surgery into a transformative experience.

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Developed at Flip the Clinic Lab: Denver

Flip No. 86

Flipping the Script on Mental Health

Sharing our stories can end the fragmentation between physical and mental health.

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Developed at Flip the Clinic Lab: Denver

Flip No. 87

Huddle for Clinical Health

Checking in as staff members to trouble shoot for a smoother and more efficient clinic.

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Developed at Flip the Clinic Lab: Denver

Flip No. 85

Setting Health Data Startups on FHIR

Helping smaller players create innovative tools by increasing data sharing.

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Developed at Flip the Clinic Lab: Denver

Flip No. 84

Fill Transportation Gaps with Community Volunteers

Ensure the chronically ill don't miss out on necessary care because of transportation.

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Developed at Flip the Clinic Lab: Denver

Flip No. 83

Fight Bureaucracy With a “Yes Lab”

A coalition turns to skunk works to create effect change.

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Developed at Flip the Clinic Lab: Denver

Flip No. 82

Partnerships Make for Better Data Analysis

Collaborations between Big Data companies and clinics can make a big difference in the lives of patients.

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Developed at Flip the Clinic Lab: Denver

Flip No. 16

Collect patient-reported data

Integrate patient-reported data into the flow of clinical care.

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Flip No. 20

Become a digital physician

Learn the ins and outs of how doctors communicate with patients online.

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Flip No. 65

A Place for Patient Feedback, A Place for More Empathetic Listening

Feedback is key for preventing patient frustration and increasing clinician understanding.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 66

Nametags Prompt More Meaningful Patient-Clinician Engagement

How visible prompts can kick off a powerful conversation.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 67

Mission Matters: Including Community in a Clinic’s Goals

Patient, caregiver, and community input can lead to a stronger mission statement.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 68

Give Clear and Lasting Instructions for Care

How a personalized plan can help patients meet goals between visits.

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Developed at Flip the Clinic Lab: Princeton

Flip No. 99

Late Patient Arrival Impacts Care Delivery to Subsequent Patients

Provider schedules facing disruption due to patients arriving after their scheduled appointment time.

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Flip No. 98

Seamless Exchange of Patient Information

Communication of patient health information between healthcare facilities

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Flip No. 97

Improving Adherence to Recommendations

Reducing a diabetic patients HgbA1C levels through open communication, support, and personalized management

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Flip No. 36

Gamify shopping at the retail grocery store to improve health literacy

Collecting a set of bingo cards to help inform healthy life choices

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 37

Align patient and clinician goals

Checking in with an iPad to bridge the communication gap

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 39

Create higher value visits through increased communication

Hearing from patients more times during the office visit – before, during, and after

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 40

Find new efficiencies by tracking annoyances

How a “Spare me!” button for physicians could lead to better clinic visits

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 42

Building a transformation ecosystem by sharing resources

How breaking innovation teams out of silos will benefit the community

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Developed at Flip the Clinic Lab: Phoenix

Flip No. 96

Partner with patients to decrease wait time

Clinicians and patients feeling the stress of increased wait times

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Flip No. 95

Policy updates – don’t get left behind!

Ensuring that all staff are up to date on policies and procedures

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