Each Flip presents a bold new way of looking at the healthcare encounter. Powered by community participation, Flips are developed and deployed by those with a stake in the exchange — patients, clinicians, and you.
How does it work?
Idea
This is a Flip's germination period. Community feedback helps new Flips grow. Submit a Flip » Comment on a Flip »
Pilot
Field testing is underway! Flips gain insights that help boost their integration and impact. Become a pilot practice » Check out our pilot sites »
Result
After feedback, testing, and analysis, a Flip is ready for the clinic. Launch a Flip near you » Explore the findings »
Flip No. 2
Assess new vital signs
Get to the root cause of a health problem, consider a patient’s total well-being.
Learn more »Flip No. 5
Connect patients with resources that resonate
Information should be prescribed as readily as medication.
Learn more »Flip No. 11
Bring back the home visit
Engage with patients in their own space.
Learn more »Flip No. 55
Increase Digital Health Record Engagement
Take action to encourage access to digital health records.
Learn more »
Flip No. 14
Cut down on unnecessary patient visits
Use big data to decide whether or not patients should come into the clinic.
Learn more »Flip No. 25
Shift to a payment system that values communication
New payment models move away from volume-based payment.
Learn more »Flip No. 4
Use communication cards in the clinic
A deck of cards invites patients to speak openly about their concerns.
Learn more »
Flip No. 29
Create a health record “résumé”
Develop a one-page patient health summary for complex cases.
Learn more »Flip No. 41
Give patients “think time” post-appointment
Moments for reflection might improve patient understanding
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 35
Meet a patient’s needs at the door
Inspired by a moment at the Apple Store, evaluate a patient when they first arrive to improve the patient experience
Learn more »Developed at Flip the Clinic Lab: San Francisco
Flip No. 27
Demonstrate a shared investment in the health and health goals of each patient
Prepare proactively for each patient’s visit.
Learn more »Flip No. 31
Make better use of the patient’s time in the waiting room
Provide an opportunity to prepare for a clinical appointment.
Learn more »
Flip No. 3
Encourage healthy, green eating
Farmers markets and other opportunities link health to the community.
Learn more »Flip No. 6
Taking charge: Ten tips for patients
Make the doctor’s visit work better for you.
Learn more »Flip No. 18
Find more joy in your practice
Rely on proven techniques to avoid burnout and improve job satisfaction.
Learn more »
Flip No. 77
A Faster Answer: Do I Need to Go To the Doctor?
With the help of clinicians ’ assistants, patients can find out if they need care more quickly.
Learn more »Developed at Flip the Clinic Lab: Minneapolis
Flip No. 19
Rebuild, rethink, and reconfigure the clinic’s design
Make medical facilities work for the people who use them.
Learn more »Flip No. 22
Use a checklist to avoid mistakes
Atul Gawande’s Project Check helps health care teams navigate complex and unpredictable situations.
Learn more »Flip No. 73
Updating EHR While Reducing Screen Time
Maintaining electronic records doesn’t have to take a toll on patient engagement.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 30
Fold data from personal tracking devices into the clinic visit
How continuous monitoring might improve health outcomes.
Learn more »
Flip No. 56
Taking Communication Out of the Clinic
Create a Two-Way Patient-Clinician Portal to Improve Health and Satisfaction
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 15
Reduce unnecessary health treatments
Leverage Choosing Wisely to demonstrate impact of unnecessary interventions.
Learn more »Flip No. 63
Pairing Children’s Book Illustrators with Evidence
How age-appropriate books and posters can help children understand their treatments and choices.
Learn more »Flip No. 23
Build a health care system based on community values
Take a look at the Nuka System of Care at Alaska’s Southcentral Foundation.
Learn more »Flip No. 70
Finding Common Ground Quickly with Flip Cards
A simple tool can help patients share their biggest concerns.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 48
Digital health education app
Targeted health information sent to your phone.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 28
Create preventive care incentives
Incentivize patients for on-time wellness and preventative care.
Learn more »Flip No. 32
Ease the burden of common problems that come with chronic disease
Self-reporting systems and support help patients when they’re at home.
Learn more »Flip No. 58
Build Better Processes for Unavoidable Wait Times
How Planning Can Ease Both Clinician and Patient into a More Productive Visit
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 34
Give patients access to personalized biosensor information
Turn an evidence-based filtering mechanism towards patients
Learn more »Developed at Flip the Clinic Lab: San Francisco
Flip No. 88
Taking Asthma Action Plans Digital
Automate the process for filing and updating an Asthma Action Plan
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 13
Address a patient’s most basic needs
Health Leads connect patients to community resources.
Learn more »Flip No. 94
Begin with Heart
A visual commitment to put love first, drives healthcare-wide culture shift
Learn more »Flip No. 38
Use trusted community places as health information hubs
Delivering health information from a trusted source where people gather naturally
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 74
In-Clinic Translation Services with Continuity and Immediacy
A powerful tool for populations with limited English proficiency.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 75
Valuing Patient Time with Texting
Text messages can be a valuable tool for keeping patients out of the waiting room.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 50
Flip the script: “What’s your goal today?”
A simple question makes for a happier clinic.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 54
Submit your basic health information once
How a Portable Patient Portal can cut down on form fatigue and inaccuracies.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 78
Audio-Record Clinic Visits
Providing doctors and patients with access to recordings of their visits can keep both parties on track.
Learn more »Developed at Flip the Clinic Lab: Minneapolis
Flip No. 79
Humanizing Health Care
A single question can help clinicians better understand their patients’ needs.
Learn more »Developed at Flip the Clinic Lab: Minneapolis
Flip No. 81
Community Health Workers Drive Medical Transport Vehicles
Trained Drivers Better Support Patients—Without Requiring Patients to Make One More Appointment.
Learn more »Developed at Flip the Clinic Lab: Minneapolis
Flip No. 57
Reach the Parents, Serve the Kids
A Clinic Attached to an Elementary School Rethinks Buy-In
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 59
The Language of Quality Improvement Goes Incognito
How Clarifying the Jargon of QI Could Improve Engagement
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 62
A Family Support Representative Encourages Adherence
How bringing someone from the outside in can improve patient engagement.
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 90
Patient-driven Appointment Prep
When patients are better-prepared, clinical interactions are more meaningful.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 84
Fill Transportation Gaps with Community Volunteers
Ensure the chronically ill don't miss out on necessary care because of transportation.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 17
Share the electronic health record between a patient and clinician
Improve the experience before, during, and after an appointment through OpenNotes.
Learn more »Flip No. 64
Increase Compassionate Care by Listening to Patients and Communities on Social Media
Online narratives are a powerful source of information that shouldn't be ignored
Learn more »Flip No. 21
Lighten the load of overburdened case workers through technology
Tools like Healthify assist case workers in health screenings.
Learn more »Flip No. 26
Empower nurses to co-create in the clinic
Make sure their voices are heard
Learn more »Flip No. 69
Emoticons Make for a More Human Encounter
Symbols open the patient-clinician conversation to more than just symptoms.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 71
Medical Mad Libs for Knowledge Transfer Between Clinician Shifts
How to quickly learn get up to speed on a patient’s personal life.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 72
Lost in Transition: Bridging the Gap Between Pediatrics and Adult Care
Tailored programs can help adolescents learn to take care of their own health.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 43
A payment model that encourages bartering
How accepting services as payment might ease the financial burden of patients while also freeing up physicians.
Learn more »Developed at Flip the Clinic Lab: San Francisco
Flip No. 76
Mining Wait Time Data to Improve Clinic Workflow
Careful analysis can help clinics make the most of down time.
Learn more »Developed at Flip the Clinic Lab: Philadelphia
Flip No. 1
Flip your Clinic
Are you ready for change?
Learn more »Flip No. 44
Reimagining schools as health care hubs
Improving community health by adding clinical care to education spaces.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 45
An Open Table-inspired approach to the clinic
Lessons from restaurant seating help patients feel their time is valued.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 46
A monthly kit for children that promotes health
Healthy habits and teaching games delivered monthly.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 100
Improve the informed consent process with media and accessible resources for patients
Improve informed consent for interventional radiology patients by creating media and gathering resources for multiple procedures
Learn more »Flip No. 47
Scheduling a pre-visit phone call
How onboarding a patient earlier could improve clinic efficiency.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 49
And one more thing! (A good thing)
Working staff appreciation into the clinic culture.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 51
Making it easier for sick parents to talk to their children
Waiting room videos for age-appropriate conversations about serious illness.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 52
A document that improves the continuity of patient care
How a standardized form will link clinicians, specialists, and health centers.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 53
Prompt collection of patient feedback
A follow up call connects all members of the health care team with patients for honest feedback.
Learn more »Developed at Flip the Clinic Lab: Austin
Flip No. 80
On-Demand Medical Transportation
More convenient patient transportation services, inspired by popular ride-sharing models.
Learn more »Developed at Flip the Clinic Lab: Minneapolis
Flip No. 60
Create a Crowd-Sourced Online Hub for Community Resources
Learn more »
Developed at Flip the Clinic Lab: Durham
Flip No. 61
Pre-screen Patients to Improve Voucher Deployment
Identifying patient needs ahead of appointments at a free clinic allows for better utilization of resources for care delivery
Learn more »Developed at Flip the Clinic Lab: Durham
Flip No. 33
Provide context, improve understanding, and generate empathy between physician and patient
Launch a Twitter campaign (#IWishMyDoc and #IWishMyPatient) to increase shared understanding and publish the results.
Learn more »Developed at Flip the Clinic Lab: San Francisco
Flip No. 92
Embracing Rapid Growth
Maintaining a patient-focused clinic with shared recipes of success.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 93
A Road Map to Ease Transitions in Care from Child to Adult
With early education and awareness, patients will move swiftly between care.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 91
Turn a Brick Wall of Genetic Data Into a Yellow Brick Road
Everyone works to understand the genetic results process better.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 89
Learn as Patients Tell Their Stories
Using the hero’s journey, one hospital turns surgery into a transformative experience.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 86
Flipping the Script on Mental Health
Sharing our stories can end the fragmentation between physical and mental health.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 87
Huddle for Clinical Health
Checking in as staff members to trouble shoot for a smoother and more efficient clinic.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 85
Setting Health Data Startups on FHIR
Helping smaller players create innovative tools by increasing data sharing.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 83
Fight Bureaucracy With a “Yes Lab”
A coalition turns to skunk works to create effect change.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 82
Partnerships Make for Better Data Analysis
Collaborations between Big Data companies and clinics can make a big difference in the lives of patients.
Learn more »Developed at Flip the Clinic Lab: Denver
Flip No. 16
Collect patient-reported data
Integrate patient-reported data into the flow of clinical care.
Learn more »Flip No. 20
Become a digital physician
Learn the ins and outs of how doctors communicate with patients online.
Learn more »Flip No. 65
A Place for Patient Feedback, A Place for More Empathetic Listening
Feedback is key for preventing patient frustration and increasing clinician understanding.
Learn more »Developed at Flip the Clinic Lab: Princeton
Flip No. 66
Nametags Prompt More Meaningful Patient-Clinician Engagement
How visible prompts can kick off a powerful conversation.
Learn more »Developed at Flip the Clinic Lab: Princeton
Flip No. 67
Mission Matters: Including Community in a Clinic’s Goals
Patient, caregiver, and community input can lead to a stronger mission statement.
Learn more »Developed at Flip the Clinic Lab: Princeton
Flip No. 68
Give Clear and Lasting Instructions for Care
How a personalized plan can help patients meet goals between visits.
Learn more »Developed at Flip the Clinic Lab: Princeton
Flip No. 99
Late Patient Arrival Impacts Care Delivery to Subsequent Patients
Provider schedules facing disruption due to patients arriving after their scheduled appointment time.
Learn more »Flip No. 98
Seamless Exchange of Patient Information
Communication of patient health information between healthcare facilities
Learn more »Flip No. 97
Improving Adherence to Recommendations
Reducing a diabetic patients HgbA1C levels through open communication, support, and personalized management
Learn more »Flip No. 36
Gamify shopping at the retail grocery store to improve health literacy
Collecting a set of bingo cards to help inform healthy life choices
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 37
Align patient and clinician goals
Checking in with an iPad to bridge the communication gap
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 39
Create higher value visits through increased communication
Hearing from patients more times during the office visit – before, during, and after
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 40
Find new efficiencies by tracking annoyances
How a “Spare me!” button for physicians could lead to better clinic visits
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 42
Building a transformation ecosystem by sharing resources
How breaking innovation teams out of silos will benefit the community
Learn more »Developed at Flip the Clinic Lab: Phoenix
Flip No. 96
Partner with patients to decrease wait time
Clinicians and patients feeling the stress of increased wait times
Learn more »Flip No. 95
Policy updates – don’t get left behind!
Ensuring that all staff are up to date on policies and procedures
Learn more »