Flip No. 56

Taking Communication Out of the Clinic

Create a Two-Way Patient-Clinician Portal to Improve Health and Satisfaction

By Durham Lab Participants

Developed at Flip the Clinic Lab: Durham

We’re encouraged to check our smoke alarms twice a year, at the same time as we change our clocks for daylight savings. Why aren’t routine health reminders as easy to remember? It would be an easy enough thing to get engaged patients to opt in for a set of healthy living reminders. But to make something truly Flip-worthy, the communication would have to extend both ways.

Imagine a two-way portal that would not only send alerts to patients, but also allow patients a direct line to their clinicians. And just as easily as clinicians could send reminders and updates to care, patients could log into the portal and update their profile with relevant health information—perhaps an exercise log or a question about a breast self-exam, prompted by the system’s reminder.

All together, this exchange—a sort of highway to health—could promote an ongoing relationship between patient and clinician, while also making in-person visits more productive. Less time would be devoted to catching up so that more time could be spent focusing on care.

What should this pilot look like to you? Are you ready to put your plan in action? Become a pilot site and join this Flip team!


  • jmolmo

    Patients portal has a 7% of usage in US. Besides, patients must use N patient portals from different providers. It´s necessary Mobile and Portal solutions Patient-centric based where doctors and patients communicate securely between them with different and common communication tools in other industries: messaging, chat, video, social channels

    Patients and care team share PHI from different providers and Patient generated data like adherence, careplan activities , assesments, ….

    This Patient portal or Personal Health Manager is the base for creating Connected Health Ecosystems around the Healthcare consumer.

  • Tara Loveland

    Using an App similar to “Remind” to help give patient updates to when tests are available for viewing, time of scheduled appointments or updates to their health information would be nice for nurses and physicians to see. This could be added to their medical record prior to a visit and time could be focused on the visit and not past information. By having the App available they could feel like access to a nurse or physician is available at more times than just office hours. Setting up a communication system for a physician to answer questions or for nurses to let patient’s know when tests results are available will help them to be on top of their healthcare and prevent the phone-tag of trying to relay messages along with allowing patients to be involved in their care.

    As I am working in a clinic setting at times I am looking at ways to improve patient to nurse/physician communication. I’m excited to see if there is opportunity for growth in this area of healthcare, especially as we approach a new era of patient’s who will be more aware of the technology available to involve them in their healthcare.

  • Lisa Hipp

    This sounds like a great way to create a better communication system between the clinicians/nurses and the patients. Allowing the patient direct access to their care providers can cut down on patient frustration, faster response times, and possibly more accurate understanding of their condition and treatment. By creating this type of open communication, there is also room for creating a kind of text messaging system or app (as mentioned previously by another user) that will send out reminders of the patients appointment times, when their lab results are ready or if there is a change in their care plan. This could be implemented in large, busy hospitals as well as small rural clinics.