For many organizations, the mission statement serves as a guidepost. It is a set of values that aid in leading decision making, team dynamic, and goal setting for each member of the organization collectively, and as individuals. In Flip the Clinic, we’ve gone a step further. Over the last three years, members of our community – patients, clinicians, and people like you – have provided valuable feedback about the nuts and bolts behind Flip the Clinic. They have been on the ground, getting their hands dirty, and discovering what has and hasn’t worked within their community.
Because we not only encourage experimentation, the foundation of Flip the Clinic is built on experience – both successes and missteps along the way. In an effort to synthesize these thoughts and ideas, we archived each bit of feedback we received. Though the healthcare landscape changes frequently, we believe we’ve established deep-rooted and enduring Elements of a Flipped Clinic, the heartbeat we expect to see within our first Flipped Clinics in 2017.
People are the heart of health care—and we’re more complex (and interesting!) than a diagnosis or a decision. Goals and values, interests and experiences are valued.
Patients and clinicians feel welcomed and supported both by the clinic’s design and by the entire clinic community.
Providers experience joy and passion in their work daily. Patients find delight in the health care encounter.
Communication is clear, information is accessible and useable, and in conversation, clinician and patient voices are given equal value.
It values the people and places outside the traditional clinic walls that play an important role in a person’s health.
Over the next few posts, we will dive into each Element and meet the organizations and people who bring them to life. Which Element resonates most with you? Do you have a personal experience of encountering an Element in action (or a lack of)? Tell us in the comment section!
Did you miss our last post with Medelita? Catch up here!