Tag Archives: Medium

What We Wish for When We Wish for a Better Health Care Experience

By Katherine Martinko, Illustration by Melissa Zarou

This post was first published on Medium. It is reposted here with permission from its author.

As a UX team, our highest duty is to serve the people who will be using our products; people dealing with a stressful day or a stressful diagnosis. The best part of our job is when we actually get to talk to these people. We get a few nurses on the phone, or we go room-to-room visiting patients in hospitals, trying to learn more about their lives and needs. We call this ‘discovery work’, and because of deadlines and other constraints, we don’t get to do it every single day. That’s why we get really excited when we see other people doing inspiring things we can learn from.

Flip the Clinic (an amazing project from the Robert Wood Johnson Foundation) held a Twitter conversation in February starting with the hashtags #IWishMyDoc and #IWishMyPatient (Flip #33). Hundreds of people shared their thoughts and generated new threads using #IWishMyHospital, #IWishMyClinic, #IWishMyNurse, #IWishMyInsurer, and #IWishHealthcare. Read more