Flip No. 92

Embracing Rapid Growth

Maintaining a patient­-focused clinic with shared recipes of success.

By Children's Integrated Center for Success

Developed at Flip the Clinic Lab: Denver

What do you do when a clinic grows so quickly it can be tough to keep up with the patient-centered, flipped-clinic approach it committed to at its inception? That’s the quandary facing the Children’s Integrated Center for Success, a healthcare group in Lehigh Valley, PA serving the needs of children and adolescents living with autism spectrum disorders, ADHD, anxiety, and mood disorders. When it opened 18 months ago, the clinic worked hard to help parents and patients lead their own care by explaining options and providing tools and strategies to find the right solutions for them. Parents and clinicians were very happy with the results. Their 6-month and 12-month growth measures far exceeded their goals and the challenge quickly became, how do you keep that purpose and efficiency going when the patient base expands so fast?

For CICS, the answer is in documenting a model of their journey over the last 18 months, to make sure that they can meet their mission of “every child, every time,” even as their patient base expands beyond 1500. By creating a recipe book of elements that have made the clinic successful, they can not only reinforce their patient-focused approach, but also have a living document to share with other clinics, so that they can replicate it and increase their own capacity to serve more patients through more sites.