Flip No. 95

Policy updates – don’t get left behind!

Ensuring that all staff are up to date on policies and procedures

By Jackie Bradley, Patrick Glick, Linda June, Carrie Shields, Alicia Tomlinson, Lisa Washington

When new policies and procedures are unveiled, staff need to be on-boarded to ensure they are properly utilizing the new workflow. As a best practice, ongoing education should be required of staff to keep them up to date about procedures involving work forms, patients who arrive after their appointment time, walk-in appointments, and any additional policies that effect the day-to-day operations of the clinic and its staff.