Tag Archives: narrative

Get Tested! Clinicians share their own stories to encourage patients

By Whitney Bowman-Zatzkin

We’re all vulnerable at different points in our life, and sometimes we are lucky enough to provoke a moment of awesome and inspiration from the depths of our vulnerability to inspire those around and ahead of us.

Flip the Clinic had the gift of capturing such a moment this year when we visited our friends in San Francisco at the Southeast Health Center.

We’ve featured Dr. Keith Seidel’s Apple Store-inspired, Flip the Clinic contributions both in our Flip #35 and our recent “Flip the Clinic is You” video. His team of patients and clinicians and staff have gone on to produce a “tactical nurse” approach to the morning check-in meetings, they’ve implemented a happiness voting system with patients when they leave the appointment so the team can, in real-time, know what the patient experience is like, and, they’ve come together as a practice to support Keith during the year he faced in 2015.

Read more