Tag Archives: Patients

Get Tested! Clinicians share their own stories to encourage patients

By Whitney Bowman-Zatzkin

We’re all vulnerable at different points in our life, and sometimes we are lucky enough to provoke a moment of awesome and inspiration from the depths of our vulnerability to inspire those around and ahead of us.

Flip the Clinic had the gift of capturing such a moment this year when we visited our friends in San Francisco at the Southeast Health Center.

We’ve featured Dr. Keith Seidel’s Apple Store-inspired, Flip the Clinic contributions both in our Flip #35 and our recent “Flip the Clinic is You” video. His team of patients and clinicians and staff have gone on to produce a “tactical nurse” approach to the morning check-in meetings, they’ve implemented a happiness voting system with patients when they leave the appointment so the team can, in real-time, know what the patient experience is like, and, they’ve come together as a practice to support Keith during the year he faced in 2015.

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Turning a Tough Diagnosis Into a Campaign for Positive Change

By Eva Starrak

Being a patient is hard. Facing a life-threatening or chronic illnesses is completely overwhelming, and too often patients feel as though they do not have a voice, or are unable to describe their needs accurately when they’re in the clinic. Stacey Tinianov, a member of the Flip the Clinic community, knows that feeling all too well: When she was diagnosed with breast cancer in 2013, she felt overwhelmed and without clear options. Read more

Who Supports a Patient’s Right to Access their Health Records?

By Flip the Clinic

Since the beginning of the summer, more than a dozen organizations have committed their support to Flip 55, which helps patents access their medical records. Together, their commitment has the potential to reach 160 thousand clinicians and 20 million patients. Flip the Clinic’s presentation on stage at the White House’s Champions of Change event? We can credit the invitation to the extraordinary enthusiasm of these diverse organizations.

Over the next few weeks, we’ll be checking in with them to see how they’re planning to support patient access to health data. For now, here’s a peek at who’s in and what’s next.

The Extraordinary Commitments

LIVESTRONG Foundation Leading the charge is LIVESTRONG, Flip the Clinic’s partner and city host. LIVESTRONG is a non-profit creating a relevant, vibrant cancer movement based on evidence and by investing in strategic solutions. The foundation reached more than 45,000 client interactions in 2014. The organization’s ability to get the word out about accessing health records is remarkable.

Epic (Perhaps you’ve heard of the software giant) Epic makes the Electronic Health Record software for mid-size and large medical groups, hospitals and integrated healthcare organizations. Epic works with customers that include community hospitals, academic facilities, children’s organizations, safety net providers and multi-hospital systems.

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What We Wish for When We Wish for a Better Health Care Experience

By Katherine Martinko, Illustration by Melissa Zarou

This post was first published on Medium. It is reposted here with permission from its author.

As a UX team, our highest duty is to serve the people who will be using our products; people dealing with a stressful day or a stressful diagnosis. The best part of our job is when we actually get to talk to these people. We get a few nurses on the phone, or we go room-to-room visiting patients in hospitals, trying to learn more about their lives and needs. We call this ‘discovery work’, and because of deadlines and other constraints, we don’t get to do it every single day. That’s why we get really excited when we see other people doing inspiring things we can learn from.

Flip the Clinic (an amazing project from the Robert Wood Johnson Foundation) held a Twitter conversation in February starting with the hashtags #IWishMyDoc and #IWishMyPatient (Flip #33). Hundreds of people shared their thoughts and generated new threads using #IWishMyHospital, #IWishMyClinic, #IWishMyNurse, #IWishMyInsurer, and #IWishHealthcare. Read more

Q&A: Whitney Bowman-Zatzkin Talks about Flip the Clinic’s Day at the White House

By Flip the Clinic

Last Wednesday, Flip the Clinic’s Whitney Bowman-Zatzkin took the stage at the White House Champions of Change event focused on the President’s Precision Medicine Initiative to share some wonderful news about Flip 55. Fifteen organizations had committed to helping patients get access to their electronic health records. That means Flip 55 has a potential reach 160 thousand clinicians and 20 million patients. It was a wonderful moment for Flip the Clinic, but just the start of some extraordinary things to come. We interviewed Whitney to find out what she learned from the inspiring people and organizations at the event and to hear about what happens after you go the White House.

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Flip the Clinic Goes to the White House!

By Flip the Clinic

Flip the Clinic is proud to announce it has been chosen as one of the organizations featured at the White House Champions of Change for Precision Medicine event. Flip the Clinic’s program director Whitney Bowman-Zatzkin will share the news of a transformational idea that has been picked up by over a dozen health systems, organizations, and clinics across the country. Right now, the solution—what Flip the Clinic calls “Flip 55”—is set to reach 20 million patients and 160 thousand clinicians. And interest is only growing.

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